Aviation Customer Service Opportunity – Head Office
FlySafair is recruiting 8 Contact Centre Agents to join its Head Office team in Johannesburg. The successful candidates will report to the Contact Centre Team Leader and will be responsible for assisting customers with bookings, queries, complaints and general support while delivering professional and efficient customer service.
This opportunity is suited to individuals with strong communication skills, a customer-focused mindset and previous call centre experience who can work effectively in a fast-paced aviation environment.
Job Details
- Company: FlySafair (Safair Operations)
- Position: Contact Centre Agent
- Job Reference Number: C02_0052
- Department: Sales & Distribution
- Industry: Aviation
- Location: Johannesburg
- Employment Type: Permanent
- Number of Positions: 8
- Salary: Market Related
- Closing Date: 25 September 2026
Minimum Requirements
Applicants must have:
- Grade 12 / Matric or equivalent qualification.
- Minimum 1 year call centre experience gained within the last 3 years in a medium-sized organisation.
- No criminal record.
- No credit record.
- Willingness to work shifts, weekends and public holidays.
- Willingness to work flexible hours and longer than normal office hours when required.
Duties and Responsibilities
The successful candidate will be responsible for:
Customer Support and Query Resolution
- Handling and resolving customer complaints, requests and enquiries, including:
- Flight bookings.
- Delays.
- Cancellations.
- Lost property.
- System-related issues.
- Acting as the first point of contact for customers.
- Following approved scripts, procedures and guidelines when assisting customers.
- Investigating customer queries and providing suitable solutions or alternatives.
- Escalating complex issues to the appropriate departments for resolution.
Customer Information and Service Delivery
- Providing customers with FlySafair service and product information.
- Explaining processes and guiding customers through required steps.
- Processing customer forms, orders and applications.
- Following up with customers to ensure issues are resolved.
- Capturing customer comments, enquiries, complaints and actions taken according to standard operating procedures.
- Updating customer information accurately.
Sales and Customer Experience
- Communicating with customers through approved channels in a professional and helpful manner.
- Identifying customer needs and offering relevant solutions.
- Creating opportunities to upsell products when appropriate.
- Maintaining customer confidentiality.
- Keeping up to date with FlySafair products and services.
- Identifying opportunities to improve customer service.
Personal Attributes
Suitable candidates should be:
- Patient and assertive.
- Trustworthy, professional and reliable.
- Customer-focused and service-orientated.
- Team-oriented.
- Goal-driven.
- Adaptable and flexible.
- Punctual with excellent timekeeping.
Application Information
Applications must be submitted through the official FlySafair recruitment platform.
Important Notes:
- Email applications will not be accepted.
- Preference will be given to members of under-represented designated groups.
- If no feedback is received within two weeks after the closing date, applicants should consider their application unsuccessful.
- FlySafair reserves the right not to proceed with the vacancy or to appoint candidates based on operational requirements.
Company: FlySafair
Position: Contact Centre Agent
Location: Johannesburg
Positions Available: 8
Closing Date: 25 September 2026