Banking Client Service Opportunity – Permanent Position
Nedbank is recruiting a Service Consultant for its Kempton Park branch in Gauteng. This opportunity is suitable for candidates with client service, banking, cash handling or digital banking support experience who enjoy assisting customers and providing financial solutions. Applications close on 12 October 2026.
Job Overview
| Details | Information |
|---|---|
| Employer | Nedbank |
| Position | Service Consultant |
| Req ID | 148102 |
| Job Family | Sales and Service |
| Career Stream | Client Service |
| Location | Kempton Park, Gauteng |
| Employment Type | Not specified |
| Closing Date | 12 October 2026 |
About the Opportunity
The Service Consultant role focuses on assisting clients with banking services, digital solutions, cash transactions and self-service channels. The successful candidate will educate clients on digital banking options, resolve service queries, process transactions and provide a positive customer experience while following banking procedures.
Requirements
Applicants must have:
- Diploma qualification.
- 1–2 years’ experience in:
- Retail or banking client service.
- Cash handling.
- Technology support.
- First-line problem resolution.
Preferred:
- Banking Services qualification (for example, Higher Certificate in Banking Services – NQF 5).
Knowledge and Skills
Applicants should have knowledge of:
- Customer service principles.
- Product knowledge.
- Problem-solving skills.
- Relationship management.
- Security policies and procedures.
- Governance, risk and controls.
- Forex products.
Duties and Responsibilities
The successful candidate will assist with:
Client Service
- Helping clients with banking queries and service requests.
- Educating clients on digital banking solutions and self-service options.
- Assisting clients with online applications and login challenges.
- Helping clients access statements, cards and other documents.
- Building and maintaining positive client relationships.
Banking Transactions
- Processing cash deposits, withdrawals and transfers.
- Handling cash transactions according to procedures.
- Balancing and securing branch stock such as cards.
- Supporting ATM and self-service device availability.
- Performing first-line device maintenance where required.
Sales and Customer Support
- Identifying client needs and referring clients to suitable services.
- Supporting digital banking adoption.
- Identifying quality sales leads through client interactions.
- Providing accurate and professional customer service.
Risk and Compliance
- Following banking security procedures.
- Preventing fraud and losses through correct authentication processes.
- Managing cash controls according to policies.
Who Should Apply?
This opportunity may suit candidates who:
- Have a Diploma qualification.
- Have banking, retail or customer service experience.
- Enjoy assisting clients and solving problems.
- Are comfortable using digital systems and technology.
- Can work accurately with cash and confidential information.
Before You Apply
Before submitting your application:
- Ensure your CV includes your updated contact details.
- Highlight banking, customer service, cash handling or sales experience.
- Include relevant qualifications and certifications.
- Clearly show experience with digital systems or client support.
- Make sure your CV reflects your communication and problem-solving skills.
Job Seeker Tip
For banking service roles, highlight experience dealing with customers, handling transactions, resolving queries, using computer systems and following compliance procedures.
How to Apply
Apply through the official Nedbank recruitment process.
Position: Service Consultant
Req ID: 148102
Closing Date
Closing Date: 12 October 2026
Apply through the official application method provided above and make sure you meet the requirements before submitting your application.