IT Desk Support Intern – MiWay | South Africa

Launch Your IT Career With A 12-Month Desktop Support Internship

MiWay is offering an exciting opportunity for students and recent IT graduates who are looking to start their careers in technology. The IT Desk Support Intern role provides practical workplace experience within a corporate IT environment, allowing candidates to develop technical skills while supporting real users and business operations.

This internship is designed for individuals who are passionate about technology, enjoy solving problems and want to gain hands-on experience in end-user support, hardware, software, Microsoft technologies and IT service management.

The successful intern will join the Desktop Support team at MiWay’s Kosmosdal office, working alongside experienced IT professionals while gaining exposure to how technology supports a large organisation. Pasted text

Job Overview

Details	Information
Company	MiWay
Position	IT Desk Support Intern
Department	Information Technology – Desktop Support
Location	Kosmosdal Region (On-site)
Programme Duration	12 Months
Start Date	01 February 2027
Closing Date	16 October 2026

About The Internship

This internship provides an opportunity to gain meaningful practical IT experience while developing skills required for a career in technology.

Interns will work under the guidance of experienced Desktop Support team members and gain exposure to supporting employees across the business, including call-centre agents, management teams, IT teams and service providers. Pasted text

The programme focuses on real workplace learning, including supporting users, managing devices, understanding IT processes and learning how technology is managed from the beginning to the end of its lifecycle. Pasted text

Who Should Apply?

This opportunity is suitable for:

Students studying towards an IT qualification.
Recent IT graduates looking to gain workplace experience.
Individuals starting their careers in Desktop Support or IT Service Management.
Candidates who are curious about technology and enjoy helping others solve technical problems. Pasted text

Minimum Education Requirements

Applicants must have one of the following:

A relevant National Diploma or equivalent NQF Level 6 qualification in Information Technology or a related IT field.
A relevant Bachelor’s Degree or recognised qualification at NQF Level 6 or higher in an IT-related field.

Relevant fields include:

Information Technology.
Information Systems.
Computer Science.
Computer Systems.
Networking.
End User Computing. Pasted text

Advantageous Qualifications

The following will be beneficial but are not required:

CompTIA A+ or N+ (completed or in progress).
Microsoft fundamentals certifications or Microsoft Learn courses.
ITIL 4 Foundation or introductory IT service management learning. Pasted text

Experience Requirements

No previous corporate IT work experience is required.

This internship is specifically designed to provide practical IT workplace exposure. Candidates with any IT-related exposure will be considered, including:

Academic projects.
Student practical coursework.
Laboratory work.
Personal IT projects.
Basic computer troubleshooting.
Voluntary technical support experience. Pasted text

What You Will Learn

During the internship, candidates will gain exposure to:

Desktop & Technical Support

Supporting users with Windows 11, Microsoft 365, Outlook, Teams and OneDrive.
Setting up desktops, laptops and mobile devices.
Assisting with hardware checks and replacements.
Learning printer setup and troubleshooting.
Performing basic network and Wi-Fi connectivity checks. Pasted text

User Accounts & Access Management

Learning how user accounts and groups are managed.
Assisting with password resets and account unlocks under guidance.
Supporting onboarding, role changes and employee offboarding processes. Pasted text

IT Support Requests

Learning how to log, update and close IT tickets.
Understanding service levels and issue priorities.
Learning when to escalate technical problems. Pasted text

Equipment & Asset Management

Assisting with issuing and returning IT equipment.
Preparing devices for reuse.
Supporting asset tracking and stock checks.
Maintaining accurate equipment records. Pasted text

Technology Exposure

Interns will gain exposure to workplace technologies including:

Windows 11 and Mac OS.
Microsoft 365 (Outlook, Teams and OneDrive).
Active Directory and Microsoft Entra ID.
Microsoft Intune and SCCM.
Jira Service Management.
Genesys Cloud and CIC call-centre systems. Pasted text

Skills Required

Successful candidates should have:

Basic computer knowledge.
Confidence using Windows and Microsoft Office.
Willingness to learn and curiosity about technology.
Logical thinking and problem-solving ability.
Good spoken and written communication skills.
Attention to detail.
Customer service mindset.
Interest in building a career in IT. Pasted text

What You Will Gain

The internship will provide:

Practical IT workplace experience.
Technical troubleshooting skills.
Experience supporting real users.
Exposure to IT support processes.
Knowledge of Microsoft workplace technologies.
Experience with IT equipment and asset management.
A stronger CV and broader understanding of IT careers. Pasted text

Candidate Profile

MiWay is looking for someone who:

Works well with others.
Takes responsibility for their work.
Follows instructions and processes.
Accepts feedback and asks questions.
Protects confidential information.
Remains calm when solving problems. Pasted text

Programme Benefits

Successful interns can expect:

Guidance and mentorship from experienced Desktop Support professionals.
Feedback on their progress.
A supportive team environment where learning is encouraged. Pasted text

How To Apply

Applicants should include:

Updated CV.
Qualification or latest academic record.
A short note explaining their interest in IT and any projects or practical experience they have completed. Pasted text

Closing Date

Applications close:

16 October 2026 Pasted text