IT Support Opportunity
Company: Truworths
Location: Cape Town, Western Cape
Job Type: Permanent
Workplace: On-site
Business Area: IT
Reference Number: TRU260804-3
Closing Date: 17 August 2026
Job Overview
Truworths is looking for an IT Service Desk Consultant to provide first-line technical support to its stores. The successful candidate will assist users with hardware, software, network and telephony issues and ensure technical queries are resolved efficiently.
This position is based at the Truworths Head Office in Cape Town and is suitable for someone with IT support experience who enjoys troubleshooting, working with people and solving technical problems.
Who Should Apply?
This opportunity is suitable for candidates who:
- Have Matric / Grade 12
- Have at least 1 year of experience in a similar IT support environment
- Have good computer skills
- Enjoy troubleshooting technical problems
- Have strong communication and customer service skills
- Can work shifts, weekends and public holidays
Minimum Requirements
- Grade 12 / Matric
- At least 1 year of experience in a similar support environment
- Knowledge of retail operations will be advantageous
- IT qualification, certification or diploma will be advantageous
- Computer literacy
- Reliable transport
- Willingness to work shifts, including weekends and public holidays
- Ability to work under pressure and think on your feet
Main Duties and Responsibilities
IT Support
- Provide first-line technical support to Truworths stores
- Assist users with hardware, software, network and telephony problems
- Provide technical support by telephone and email
- Troubleshoot and resolve technical queries
- Prioritise incidents, service requests and problems
- Ensure calls and technical issues are resolved within the required SLA
Incident Management
- Keep incidents and service requests updated on the system
- Monitor outstanding technical issues
- Escalate problems when necessary
- Identify recurring technical problems
- Provide feedback to management about common technical issues and trends
Customer Service
- Communicate professionally with users
- Listen carefully to technical problems
- Provide clear instructions and solutions
- Maintain a high standard of service when assisting store employees
Skills Needed
- IT troubleshooting
- Computer literacy
- Good communication skills
- Customer service skills
- Attention to detail
- Problem-solving ability
- Time management
- Ability to prioritise tasks
- Teamwork
- Ability to work under pressure
- Self-motivation
- Adaptability
Working Conditions
The position is on-site at Truworths Head Office in Cape Town.
The successful candidate must be prepared to work shifts, including weekends and public holidays, according to operational requirements.
How to Apply
Apply online through the Truworths careers platform before 17 August 2026.