Aviation Customer Service Opportunity – Head Office
FlySafair, operated by Safair Operations, is recruiting Contact Centre Agents to join its Head Office team in Johannesburg. The successful applicants will report to the Contact Centre Team Leader and will be responsible for assisting customers with flight-related enquiries while delivering professional and efficient service.
This permanent opportunity is suited to individuals with strong communication skills, customer service experience and the ability to work in a fast-paced contact centre environment.
Job Details
- Company: FlySafair (Safair Operations)
- Position: Contact Centre Agent
- Job Reference Number: C02_0052
- Department: Sales & Distribution
- Industry: Aviation
- Location: Johannesburg
- Employment Type: Permanent
- Positions Available: 8
- Salary: Market Related
- Closing Date: 25 September 2026
Minimum Requirements
Applicants must have:
- Grade 12 / Matric or equivalent qualification.
- Minimum 1 year call centre experience gained within the last 3 years in a medium-sized organisation.
- No criminal record.
- No credit record.
- Ability and willingness to work shifts.
- Willingness to work weekends, public holidays and flexible hours.
- Willingness to work longer than normal office hours when required.
Duties and Responsibilities
The successful candidate will be responsible for:
Customer Support and Query Resolution
- Handling and resolving customer complaints, requests and enquiries, including:
- Flight bookings.
- Delays.
- Cancellations.
- Lost property.
- System-related issues.
- Acting as the first point of contact for customers.
- Following approved scripts, instructions and guidelines when assisting customers.
- Investigating customer queries and providing solutions or alternatives.
- Escalating complex queries to the correct departments for effective resolution.
Customer Service Administration
- Processing customer forms, orders and applications.
- Providing customers with FlySafair service and product information.
- Explaining processes and guiding customers accordingly.
- Following up with customers to ensure queries are resolved.
- Capturing customer comments, enquiries, complaints and actions taken according to standard operating procedures.
- Updating customer information accurately.
Customer Experience and Sales Support
- Communicating with customers through approved channels in a positive and professional manner.
- Identifying customer needs and providing suitable solutions.
- Going above and beyond to exceed customer expectations.
- Identifying opportunities to upsell products when appropriate.
- Maintaining customer confidentiality.
- Keeping up to date with FlySafair services and products.
- Identifying opportunities to improve customer service.
Personal Attributes
Suitable candidates should have:
- High levels of patience and assertiveness.
- Professional, trustworthy and reliable behaviour.
- Strong customer service orientation.
- Ability to work well within a team.
- Goal-driven approach.
- Ability to adapt to changing situations.
- Excellent timekeeping and reliability.
Application Information
Applications must be submitted through the official FlySafair recruitment platform.
Important notes:
- Email applications will not be accepted.
- Preference will be given to members of under-represented designated groups.
- If no feedback is received within two weeks from the closing date, applicants should consider their application unsuccessful.
- FlySafair reserves the right not to proceed with the vacancy or appoint candidates based on operational requirements.
Company: FlySafair
Position: Contact Centre Agent
Location: Johannesburg
Positions Available: 8
Closing Date: 25 September 2026