Retail & Customer Service Opportunity – Permanent Position
Spec-Savers Key West is looking for a friendly and customer-focused Frontliner to join its team in Krugersdorp. This permanent opportunity is suitable for candidates with Matric who have strong communication skills and an interest in customer service, administration and retail. The successful candidate will welcome patients, manage appointments, assist with administrative duties and support daily optometry practice operations. Applications close on 12 October 2026.
Job Overview
| Details | Information |
|---|---|
| Employer | Spec-Savers South Africa |
| Position | Frontliner: Spec-Savers Key West |
| Reference Number | KFM261009-1 |
| Business Unit | Spec-Savers South Africa |
| Department | Retail Practices |
| Location | Krugersdorp, Gauteng |
| Employment Type | Permanent |
| Number of Positions | 1 |
| Job Category | Retail |
| Minimum Education | Grade 12 / National Certificate |
| Closing Date | 12 October 2026 |
About the Opportunity
The Frontliner is the first point of contact for patients and plays an important role in creating a welcoming and professional experience. The successful candidate will assist with reception duties, appointment management, customer enquiries, administrative tasks and optical product support.
Requirements
Applicants must have:
- Grade 12 / Matric qualification.
- Previous experience in customer service, reception or administration will be advantageous.
- Experience in an optometry, medical or retail environment will be an advantage.
- Fluent English and Afrikaans.
- Availability to work flexible hours, including weekends if required.
- Computer literacy, including Microsoft Word and Excel.
- Good sales ability.
- A proactive attitude and willingness to learn.
Skills and Competencies
Applicants should have:
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Customer-focused approach.
- Professional and friendly manner.
- Ability to work efficiently in a fast-paced environment.
- Attention to detail and accuracy.
- Ability to work well as part of a team.
Duties and Responsibilities
The successful candidate will assist with:
Patient Reception & Customer Service
- Greeting and welcoming patients professionally.
- Assisting patients with check-ins.
- Handling patient enquiries regarding services, products and procedures.
- Creating a positive patient experience.
Appointment Management
- Scheduling and managing patient appointments.
- Confirming and reminding patients about appointments.
- Handling cancellations and rescheduling.
Administrative Support
- Maintaining and updating patient records.
- Ensuring confidentiality of patient information.
- Assisting with filing, data entry and documentation.
- Supporting insurance verification and claims processing.
Optical Product Assistance
- Assisting customers with eyewear selections.
- Providing information on frames, lenses and optical products.
- Keeping product displays neat and organised.
- Assisting with stock management.
Billing and Payments
- Processing cash, card payments and medical aid claims.
- Assisting customers with billing enquiries.
Practice Support
- Working with optometrists and team members to ensure smooth operations.
- Communicating appointment reminders, follow-ups and promotions.
- Maintaining a clean and organised reception area.
- Ensuring supplies and materials are available.
- Assisting with other daily practice duties.
Who Should Apply?
This opportunity may suit candidates who:
- Have Matric and customer service experience.
- Enjoy working with people.
- Have good administrative and computer skills.
- Are organised and detail-oriented.
- Have an interest in retail, healthcare or optometry environments.
Before You Apply
Before submitting your application:
- Ensure your CV includes updated contact details.
- Highlight customer service, reception, retail or administration experience.
- Include computer skills and any sales experience.
- Mention experience handling appointments, payments or customer enquiries.
Job Seeker Tip
For frontliner roles, highlight your communication skills, customer service experience, ability to work with systems, handling of confidential information and ability to create a positive customer experience.
How to Apply
Apply through the official Spec-Savers South Africa recruitment process.
Reference Number: KFM261009-1
Closing Date
Closing Date: 12 October 2026