Two-Year Fixed-Term ICT Support Opportunity – City of Tshwane
The City of Tshwane is recruiting 8 IT Helpdesk Agents for its Shared Services Department in Pretoria. This two-year fixed-term contract opportunity is aimed at candidates with ICT support experience who are interested in providing technical assistance to computer users within a municipal environment.
The successful candidates will assist with hardware and software troubleshooting, user support, equipment setup and maintaining reliable ICT services across the City of Tshwane.
Job Overview
| Details | Information |
|---|---|
| Employer | City of Tshwane |
| Department | Shared Services |
| Division | ICT Governance, Applications and Infrastructure Management |
| Section | ICT Network Management |
| Position | IT Helpdesk Agent |
| Reference Number | SSDD060-2026 |
| Location | Pretoria Central |
| Employment Type | Two-Year Fixed-Term Contract |
| Number of Positions | 8 |
| Job Level | T9 |
| Salary | R346 536 – R481 284 per annum |
| Estimated Remuneration Package | R481 284 – R644 519 per annum |
About the Opportunity
The IT Helpdesk Agent position involves supporting employees with everyday technology needs within the City of Tshwane. The successful candidate will provide technical assistance, help resolve computer-related problems and ensure that ICT equipment and systems continue operating effectively.
This role provides an opportunity for individuals interested in developing their experience in IT support, desktop support and municipal technology services.
Requirements
Applicants must have:
- Grade 12 qualification.
- 1–2 years’ experience in ICT end-user support or desktop technical support.
- Computer literacy.
Advantageous:
- A+ certification.
Additional requirements:
- Applicants must undergo a criminal record check.
- Successful candidates must allow fingerprints to be taken by the Tshwane Metro Police Department at their own cost.
Skills and Competencies
Candidates should have:
- Planning and organising skills.
- Oral communication skills.
- Data conversion ability.
- User support skills.
- Good communication skills.
- Cognitive ability.
Duties and Responsibilities
The successful candidate will be responsible for:
ICT User Support
- Providing technical support to computer end users within the City of Tshwane.
- Assisting users with hardware and software-related issues.
- Investigating and resolving technical faults.
- Ensuring effective and timely support is provided.
Hardware and Software Management
- Setting up, configuring and installing new hardware equipment.
- Performing hardware and software maintenance.
- Maintaining an inventory of hardware devices.
- Supporting the management of ICT equipment.
Service Delivery
- Ensuring daily service-level agreements are met.
- Completing technical support and administrative tasks.
- Supporting efficient ICT operations within the municipality.
Who Should Apply?
This opportunity may be suitable for candidates who:
- Have Grade 12 and an interest in building a career in IT.
- Have experience in desktop support or IT helpdesk environments.
- Enjoy troubleshooting technology problems.
- Have good communication skills and enjoy assisting computer users.
Before You Apply
Before submitting your application:
- Ensure your CV clearly shows your IT support experience.
- Include relevant certifications such as A+ if you have one.
- Highlight your experience with hardware, software and user support.
- Check that your contact details are correct.
- Use the correct reference number when applying.
- Follow the City of Tshwane’s official application process carefully.
Job Seeker Tip
For IT support roles, avoid only listing “computer skills” on your CV. Include specific technical tasks you have performed, such as installing software, configuring devices, troubleshooting hardware problems, assisting users or maintaining computer equipment.
How to Apply
Interested applicants must apply through the official City of Tshwane careers portal.
Ensure your application clearly indicates:
Position: IT Helpdesk Agent
Reference Number: SSDD060-2026
Closing Date
Closing Date: Not specified in the vacancy information.
Apply through the official application method provided above and make sure you meet the requirements before submitting your application.