Person Centred Care Officer
Company: Netcare
Location: Netcare Olivedale Hospital
Job Type: Full Time
Closing Date: 11 August 2026
Reference Number: JR107901
Minimum Requirements
- Matric
- 2–3 years’ experience in a customer-facing role within a healthcare or hospitality environment
- Relevant tertiary qualification will be advantageous
- Intermediate to advanced computer literacy (MS Office)
- Excellent communication skills in English
- Strong interpersonal and customer service skills
- Ability to handle difficult situations and work under pressure
- Professional approach and ability to maintain confidentiality
Duties and Responsibilities
- Welcome patients and families and ensure a positive hospital experience
- Handle, investigate and resolve patient complaints professionally
- Maintain confidentiality when dealing with patient concerns
- Communicate with patients and families regarding feedback and complaint resolutions
- Conduct ward rounds to identify patient needs and service concerns
- Capture and track complaints on Netcare systems
- Analyse patient feedback and assist with quality improvement initiatives
- Prepare reports and documentation relating to patient feedback
- Support hospital teams in delivering person-centred care
- Build positive relationships with patients, families, staff and stakeholders
- Promote Netcare values of dignity, respect, compassion and quality care
How to Apply
Apply online by clicking the Apply button below.