Sales Contact Centre Opportunity – Permanent Position
homechoice is recruiting Telemarketing Agents to join its Sales & Customer Service team in Cape Town, Western Cape. This opportunity is suitable for candidates with Matric and sales or contact centre experience who enjoy working in a target-driven environment. The successful candidates will be responsible for outbound sales, engaging with customers and achieving sales targets through professional service and effective communication.
Job Overview
| Details | Information |
|---|---|
| Employer | homechoice |
| Position | Telemarketing Agent |
| Division | Operations: Sales & Customer Service |
| Business Unit | Telemarketing |
| Industry | Retail |
| Location | Cape Town, Western Cape |
| Employment Type | Permanent |
| Closing Date | 18 October 2026 |
About the Opportunity
The Telemarketing Agent role focuses on outbound sales within a high-volume contact centre environment. The successful candidate will contact potential customers, promote homechoice products and services, handle customer objections and close sales while maintaining excellent customer service standards.
Requirements
Applicants must have:
- Matric (Grade 12).
- Clear criminal and ITC record.
- Must not currently be debarred or declared not fit and proper in terms of the FAIS Act.
Preferred:
- 2–3 years’ proven outbound sales or telemarketing experience in a contact centre environment.
- Experience consistently achieving sales targets.
- Experience using dialler systems and managing high-volume outbound calls.
Skills and Competencies
Applicants should have:
- Strong verbal communication skills.
- Excellent telephone etiquette.
- Strong objection-handling and closing skills.
- Ability to work in a target-driven environment.
- Resilience and ability to handle rejection.
- Ability to maintain high performance under pressure.
- Computer literacy, including Email, Internet, Word and Excel.
- Fluency in English and at least two additional South African languages is preferred.
Duties and Responsibilities
The successful candidate will assist with:
Sales and Customer Engagement
- Making outbound sales calls to potential customers.
- Promoting and selling homechoice products and services.
- Understanding customer needs and recommending suitable solutions.
- Handling customer objections and closing sales.
- Achieving and exceeding sales targets.
Contact Centre Operations
- Working effectively in a high-volume dialler environment.
- Maintaining productivity and quality standards.
- Capturing and updating customer information accurately.
- Following compliance and data integrity requirements.
- Taking ownership of individual sales performance.
Customer Experience
- Representing the homechoice brand professionally.
- Delivering a positive customer experience.
- Building customer relationships through effective communication.
Who Should Apply?
This opportunity may suit candidates who:
- Have Matric and sales experience.
- Enjoy working with customers over the phone.
- Are motivated by achieving targets and earning incentives.
- Can work confidently in a fast-paced contact centre.
- Have strong communication and persuasion skills.
Before You Apply
Before submitting your application:
- Ensure your CV includes your updated contact details.
- Highlight outbound sales, telemarketing or contact centre experience.
- Include sales achievements and targets reached where possible.
- Mention experience using dialler systems or customer management systems.
- Ensure your qualifications and skills are clearly listed.
Job Seeker Tip
For sales contact centre roles, include measurable results on your CV, such as sales targets achieved, conversion rates, customer volumes handled or awards received. Employers want to see evidence that you can deliver results.
How to Apply
Apply through the official homechoice recruitment process.
Position: Telemarketing Agent
Closing Date
Closing Date: 18 October 2026
Apply through the official application method provided above and make sure you meet the requirements before submitting your application.