Government Client Services Opportunity – Department of Employment and Labour
The Department of Employment and Labour is recruiting a Client Service Officer: Inspection and Enforcement Services for its office in Stanger, KwaZulu-Natal. This opportunity is suitable for candidates with Grade 12 who are interested in assisting members of the public, handling labour-related queries and supporting administrative processes.
No previous experience is required, making this position suitable for candidates who meet the minimum requirements and want to gain experience within government client services.
Job Overview
| Details | Information |
|---|---|
| Employer | Department of Employment and Labour |
| Position | Client Service Officer: Inspection and Enforcement Services |
| Reference Number | HR4/4/9/1 |
| Location | Stanger, KwaZulu-Natal |
| Salary | R280 278 per annum |
| Employment Type | Not specified |
| Closing Date | 16 October 2026 at 16:00 |
About the Opportunity
The Client Service Officer will provide support to clients visiting the department and assist with labour-related enquiries. The role involves helping clients at the help desk, addressing complaints related to labour legislation and assisting with administrative duties.
The successful candidate will also support awareness and advocacy activities when required.
Requirements
Applicants must have:
- Grade 12 qualification.
- No previous experience is required.
Additional knowledge and skills:
- Knowledge of labour legislation and regulations.
- Computer literacy.
- Good communication skills.
- Telephone etiquette skills.
- Interviewing skills.
- Problem-solving skills.
Duties and Responsibilities
The successful candidate will be responsible for:
Client Support
- Assisting clients at the help desk.
- Responding to client enquiries.
- Assisting clients with labour legislation-related matters.
Complaints and Administration
- Resolving client complaints related to labour legislation.
- Performing general administrative duties.
- Supporting office processes and client service activities.
Advocacy Support
- Participating in advocacy sessions when required.
- Providing support during department awareness activities.
Who Should Apply?
This opportunity may suit candidates who:
- Have Grade 12 and good communication skills.
- Enjoy working with people and assisting clients.
- Are interested in labour relations and government services.
- Have good computer skills and problem-solving abilities.
Before You Apply
Before submitting your application:
- Ensure your CV includes your correct contact details.
- Highlight computer skills, communication abilities and any customer service experience.
- Complete the new Z83 application form correctly.
- Attach a detailed CV.
- Use the correct reference number: HR4/4/9/1.
- Follow the Department of Employment and Labour’s application instructions carefully.
Job Seeker Tip
For client service positions, highlight experience dealing with customers, answering queries, handling complaints, working with the public or providing administrative support, even if it was gained through temporary work, volunteering or internships.
How to Apply
Applicants must submit:
- New Z83 application form.
- Detailed CV.
Applications can be submitted by:
Email: Jobs-KZN25@labour.gov.za
Or hand delivered to:
12 Cato Street
Stanger
4450
Closing Date
Closing Date: 16 October 2026 at 16:00
Apply through the official application method provided above and make sure you meet the requirements before submitting your application.